Operations Administrator

Department: Operations

Employment Type: Full Time

Location: Castle Hills Center

Reporting To: Cristen Anderson

Compensation: $54,000 - $56,000 / year

Description

Operations Administrator

Location: Castle Hills Center
1620 FM 544
Suite 100
Lewisville, TX 75056

Job Type: Full-Time
Hours: Monday–Friday, 7:30 AM – 5:00 PM (with flexibility for scheduling needs)

Why Work for Apara Autism Centers?

At Apara, we are committed to fostering a culture where people learn, grow, and thrive. As a fast-growing, progressive organization, we are searching for passionate, driven individuals who want to make a real impact in the lives of children with autism.

We celebrate innovation, collaboration, and compassion. Here, your ideas are encouraged, your contributions are recognized, and your role is vital to creating a positive, supportive environment for both our staff and the families we serve.

Job Summary:

The Operations Administrator (OA) plays a central role in the day-to-day functioning of the center, ensuring operational efficiency and team accountability. This position supports staff scheduling, performance management, budget monitoring, and coordination between clinical and administrative teams. The OA is a key partner in driving a collaborative culture that prioritizes both employee satisfaction and high-quality client care.

Key Responsibilities

Manage incoming calls and serve as the first point of contact for families and staff
Communicate with families about make-up sessions, schedule changes, and center closures
Support staff with client cancellations, mileage questions, and scheduling modifications
Oversee daily center operations, including scheduling, staffing, inventory, budgeting, and policy implementation
Lead candidate tours and collaborate with the Recruiting Manager on hiring and staffing projections
Administer and maintain employee records in Paycom (e.g., I-9s, PTO requests, demographic updates)
Submit and manage personnel-related documentation (PTO, performance forms, policy compliance)
Track daily therapy conversions and generate weekly operational reports (utilization, budget, call-outs)
Monitor and report HIPAA breaches and ensure confidentiality and dignity for all clients
Foster staff morale, resolve conflicts professionally, and promote a culture of positivity and collaboration
Strong leadership, interpersonal, and conflict-resolution skills
Ability to plan strategically and manage multiple priorities simultaneously
Adaptability to last-minute changes in scheduling and operations
Clear, concise communication and documentation skills
Excellent time management, problem-solving, and organizational skills
Receptiveness to feedback and commitment to professional development
Ability to build strong internal relationships and uphold organizational policies

Skills, Knowledge and Expertise

Bachelor’s Degree in Psychology, Education, ABA, or Management (preferred)
Experience as a Registered Behavior Technician (RBT) for 6–12+ months (preferred)
6–12+ months of management, office administration, or supervisory experience in an ABA or healthcare setting
Proficient in Microsoft Word, Excel, and EMR systems

Compensation & Benefits

Competitive salary based on experience
Medical, Dental, and Vision insurance
401(k) with company match
Two weeks of accrued PTO + 9 paid holidays
A collaborative, mission-driven workplace culture

Equal Opportunity Employer

Apara Autism Centers is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive environment. Employment decisions are based solely on qualifications, merit, and business needs—without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity or expression, sexual orientation, or any other protected status.

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